Returns & Refunds

We want you to love your order. This page explains what you can return and how.

Non-personalised items: 30-day returns

You can return non-personalised items within 30 days of delivery. Items must be unused and in their original condition.

Personalised items

Personalised items (with your own photo, name or text) are made to your instructions, so we can’t accept returns if you change your mind. If a personalised item arrives faulty or damaged, or we printed it differently from what you entered, we’ll put it right.

Faulty or damaged items

If anything arrives faulty or damaged, please contact us within 30 days of delivery with your order number and a photo of the problem. We’ll offer a replacement or a refund.

How to return an item

1. Contact us with your order number and the item you’d like to return.
2. We’ll reply with the return address and instructions.
3. Once we receive the item, we’ll refund you to your original payment method within 14 days.

Frequently asked questions

Can I return a personalised mug or T-shirt?

Only if it is faulty, damaged or printed differently from what you entered. Personalised items can’t be returned for a change of mind.

How long do I have to return an item?

30 days from delivery for unused, non-personalised items.

How long does a refund take?

We refund to your original payment method within 14 days of receiving your return.

This policy does not affect your statutory rights.